Refund policy

Return & Refund Policy

Thank you for shopping with 8bitdo. We are committed to providing quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

You may request a return within 30 calendar days of receiving your order. To qualify for a return, please ensure the following:

The item is unused and in the same condition as when you received it.
The item is returned in its original packaging.
You include proof of purchase with the return.

Certain items are non-returnable, including customized products, gift cards, and final sale items.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, the refund will be issued to your original payment method.

Please allow 5 to 7 business days for the refund to be processed and reflected in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect upon arrival. If you need to exchange such an item, please contact us at ngothanhhoas9242@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us. Shipping fees are calculated and displayed at checkout for your convenience.